Internal - FMS Operations Support Specialist

Brooklyn Park, MN
Full Time
Entry Level
Operations Support Specialist (FMS Program)
Full-Time | Hybrid | Brooklyn Park, Minnesota

Help power services that put people in control of their care.

At Mains’l Services, we believe people should have choice, control, and dignity in how they live their lives. As an Operations Support Specialist, you’ll play a key behind-the-scenes role supporting the day-to-day operations of our Minnesota Financial Management Services (FMS) program.
In this role, you’ll ensure smooth, accurate, and compliant processes—helping participants successfully self-direct their services while collaborating across teams to keep operations running efficiently.

What You’ll Do:
Key Responsibilities
  • Deliver FMS services in compliance with state and federal regulations
  • Serve as a knowledgeable resource on Minnesota self-directed services
  • Respond to calls and emails within one business day
  • Process documentation accurately and within established timelines
  • Collaborate across teams to resolve issues and improve processes
  • Maintain high standards for productivity, accuracy, and customer service
What You’ll Work On:
Budget & Vendor Support
  • Enter and manage participant budgets
  • Process invoices, reimbursements, and payments
  • Maintain accurate participant, employee, and vendor records
  • Track spending and ensure alignment with approved budgets
Intake & Enrollment
  • Support onboarding for participants and employees
  • Ensure all documentation is complete and compliant
  • Guide employees through onboarding and system setup
  • Coordinate background checks, enrollment steps, and required notices
Quality Assurance & Compliance
  • Verify eligibility and monitor ongoing compliance
  • Conduct monthly audits and resolve discrepancies
  • Review budgets, payroll, and financial activity for accuracy
  • Support reporting and ensure adherence to FMS regulations
Project Support
  • Assist with system updates, testing, and implementation
  • Manage high-volume data entry with strong accuracy
  • Track progress and communicate updates to the team
What You Bring:
  • Strong attention to detail and ability to manage multiple priorities
  • Excellent customer service and communication skills
  • Comfort working with data, systems, and problem-solving
  • Ability to work independently in a fast-paced environment
  • Proficiency with Microsoft Office (Excel experience preferred)
Preferred:
  • Experience with data entry or database systems
  • Experience in human services or supporting individuals with disabilities
  • College degree
Work Environment:
  • Hybrid role (primarily remote with some in-office work)
  • Monthly onsite meetings in Brooklyn Park
  • Full-Time, day shift
  • Salaried at $53,560 annually
Why Join Mains’l?
  • Meaningful work that impacts lives every day
  • Collaborative, supportive team environment
  • Opportunity to grow and expand your skills
  • Stability in a mission-driven organization
Benefits include:
  • Paid training
  • Education Assistance – up to $2,000 per year
  • 401(k) with company match
  • Paid Time Off and Sick Time
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Opportunities for growth and advancement
  • And more

If you’re detail-oriented, collaborative, and motivated to support people behind the scenes—this could be the perfect fit.
Apply today and help make self-directed services work seamlessly for those we serve.

 
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