Customer Service Specialist

Brooklyn Park, MN
Full Time
Entry Level
Mains’l Services is seeking a Customer Service Specialist to be the welcoming face of our organization. This role serves as the first point of contact for visitors and provides excellent customer service to all who interact with our company—ensuring that every interaction reflects the Mains’l Mission, Vision, and Values.

Why Mains’l Services?

Mains’l is a company that stands by its commitments, and this is reflected in the numerous awards we’ve earned based on feedback from our team. The Mains’l crew has voted the company a Top Workplace in Minnesota for several years and a Top USA Workplace for the past 3 years in a row. In 2024, Mains’l also received Workplace Culture Excellence Awards for Innovation, Work-Life Flexibility, and Purpose & Values.

Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.

Interested in learning more? Visit https://www.mainsl.com/

What You’ll Do (The Day-to-Day):
  • Customer Service:
    • Greet visitors, vendors, and employees in a friendly and professional manner
    • Provides appropriate forms and information to those who request them
    • Support current employees with questions about online training
    • Receive and share feedback from visitors and employees
    • Answers, screen, and forwards incoming calls, providing basic information
    • Monitor voicemails and faxes, forwarding messages to the appropriate person
    • Maintain office equipment and supplies
    • Follow office procedures for opening/closing, cleaning, and visitor protocols
  • Clerical Support
    • Makes copies and assembles packets as required
    • Sort, prepare, and distribute incoming and outgoing mail
    • Perform data entry tasks
    • Support meeting prep (e.g., order food, prepare rooms, make coffee)
    • Run reports as assigned
    • Maintain and update agency phone and mailing lists
    • Scan, copy, laminate, print, index, and distribute documents as needed for internal and external stakeholders

Location: Brooklyn Park, MN
Work Structure: 8:30am-5pm Monday to Friday
Wage: $ 17.72-21.54/hour

What You Need:
  • Proficiency in Word, Excel, PowerPoint, Outlook
  • Ability to multi-task, prioritize, and work in a fast-paced environment
  • Strong verbal, written, and listening communication skills
  • A positive attitude, even under pressure
  • Ability to follow direction from multiple stakeholders
  • Comfortable using office equipment such as postage machines, copiers, fax machines, and scanners
  • Previous Customer Service or Administrative Experience Preferred
Summary of Available Benefits:
  • Paid (on-the-job) training
  • Education Assistance – up to $2,000 per year
  • 401(k) and matching
  • Sick time
  • Paid Time Off
  • Health Insurance – including dental and vision
  • Life Insurance
  • Health Savings Account
  • Opportunities for growth and advancement
Click Apply Now or follow the link below to see the difference you can make with Mains’l.

https://careers.mainsl.com/#/apply
 
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